The need for a difficult conversation can stem from: poor performance, deficient interpersonal skills, not getting a promotion or raise, or anything else that may lead to disappointment or hurt feelings.  For some managers, these interactions are uncomfortable and to be avoided at any cost.  Other managers enjoy delivery bad news, believing that difficult conversations show everyone how “tough” they are.

No matter where you fall on the continuum of comfort for having difficult conversations, it need not be painful.  It can, in fact, be an excellent developmental opportunity for both the individual and you. 

Difficult conversations module objectives:

In this module you will:

• Explore the distinctions between inquiry and advocacy
• Practice adapting your style to the needs of special circumstances and those with special needs
• Acquire tools to improve communication and collaboration
• Hone your new skills when you practice giving and receiving feedback; managing difficult conversations

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